Crown99 Privacy Policy
At Crown99, privacy is not just a page we are required to have — it is a responsibility we take seriously every day. This page explains clearly and honestly how we collect, use, store, and protect each member's personal data. No convoluted legal language — everything is written to be easily understood by Malaysian players.
This isn't an empty promise — it's how we actually handle every member's personal data, every single day.
All data transmitted between your device and Crown99's servers is protected with 256-bit SSL encryption — the same standard used by Maybank, CIMB, and Malaysia's leading financial institutions. This means your personal information, login credentials, and financial transactions cannot be read by any third party while in transit.
Crown99 has never sold, rented, or traded members' personal data to any third party for marketing or any other commercial purpose — and we never will. Your data is used solely for the purposes stated in this policy, nothing more. This isn't just a written policy; it's a core value that shapes how we build our products and systems.
Crown99 only collects data that is strictly necessary to deliver our services — nothing more. We do not collect data that is irrelevant to our service purposes, and we periodically review our data collection needs to ensure we are not retaining information that is no longer required. This principle of data minimisation has been core to how we design our systems from day one.
As a Crown99 member, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and, in certain circumstances, request deletion of your data. We provide a clear and straightforward path to exercise these rights through your account settings or by contacting our support team.
Crown99 members' personal data is stored on servers protected by multiple layers of security — strict access controls, continuous monitoring, and secure data backups. Access to member data within Crown99's internal systems is restricted solely to staff who require it to perform their duties, and all access is logged for audit purposes.
In the unlikely event of a data breach that may affect members' personal information, Crown99 is committed to notifying affected members within a reasonable timeframe. We will also take immediate steps to contain the breach and prevent any further harm to the data of members involved.
By registering for or using the Crown99 platform, you agree to the Privacy Policy set out on this page. Please read it carefully. If you have any questions about how we handle your personal data, contact us at support@crown99.xyz — our team is ready to assist in Bahasa Melayu.
This Privacy Policy explains how Crown99 — an online entertainment platform operating under the domain crown99.xyz — collects, uses, discloses, and protects the personal information of members and visitors to our platform. This Policy forms part of the overall agreement between you and Crown99, and should be read together with our Terms & Conditions.
Crown99 is committed to complying with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We take every member's privacy seriously and adopt reasonable, practical measures to ensure your personal data remains secure and is used only for legitimate purposes.
This policy covers all personal data collected through the crown99.xyz website, the Crown99 mobile app (where applicable), email and message communications with the support team, and interactions through any other channels operated by Crown99.
Summary: Crown99 takes the responsibility of protecting members' personal data seriously and complies with Malaysia's PDPA in all our data processing activities.
Crown99 collects personal data from you through various means — during account registration, while you use the platform, and when you interact with our support team. Below are the categories of data we collect and the purpose behind each:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC number / passport number | Identity verification (KYC), fraud prevention |
| Contact Details | Malaysian phone number, email address | OTP verification, account communications, support |
| Address Data | Residential address, city, postcode, state | KYC verification, legal compliance |
| Financial Data | TnG/FPX account holder name, account number (partially masked) | Processing of deposits and withdrawals in MYR |
| Activity Data | Gaming records, transaction history, login logs | Account services, fraud detection, support |
| Technical Data | IP address, device type, browser, operating system | Account security, detection of suspicious login activity |
| Communications Data | Live chat messages, support emails, call records | Customer support, staff training, service improvement |
Crown99 does not collect sensitive information such as health data, religious beliefs, or political views. We also do not collect full credit card numbers — all financial transactions are processed through licensed third-party payment providers that comply with PCI-DSS security standards.
Crown99 only collects data that is strictly necessary to deliver our services. If you feel that any data has been collected without a clear reason, please contact us at support@crown99.xyz for clarification.
Crown99 uses the personal data we collect solely for legitimate, stated purposes. We do not use your data for anything unrelated to the delivery of Crown99's services. The following are the primary purposes for which data is used:
Crown99 does not make automated decisions that significantly affect members based solely on data processing, without any human involvement in the decision-making process.
Crown99 does not sell, rent, or trade members' personal data to any party for marketing purposes. That said, in the course of operating the platform, Crown99 may need to share certain data with the following parties under limited and controlled circumstances:
The Crown99 Guarantee: Every third party with access to Crown99 member data in a service capacity is bound by strict confidentiality agreements. They are permitted to process data only for the specified purpose and may not use it for any other reason.
Crown99 uses cookies and similar tracking technologies to enhance user experience and platform security. Cookies are small text files stored on your device when you visit the Crown99 website.
Crown99 uses several types of cookies for different purposes:
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the Crown99 platform and your overall gaming experience.
Crown99 implements a range of technical and organisational security measures to protect members' personal data from unauthorised access, alteration, disclosure, or destruction. This is a responsibility we take seriously and invest in consistently.
Key security measures implemented by Crown99 include:
While Crown99 takes all reasonable steps to protect your data, no security system can guarantee 100% protection under all circumstances. You also play an important role by using a strong password, not sharing your login credentials, and enabling 2FA.
Crown99 does not retain personal data for longer than is necessary for the purpose it was collected, or beyond what is required under Malaysian law. Our data retention policy is as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account | Required for service delivery |
| Financial Transaction Records | 7 years | Malaysian AML legal requirements |
| KYC Documents | 7 years after account closure | PDPA compliance & regulatory requirements |
| Customer Support Logs | 2 years | Dispute resolution & service improvement |
| Security & Access Logs | 1 year | Fraud detection & security audits |
| Marketing Data (with consent) | Until consent is withdrawn | Optional marketing communications |
Once a retention period expires, Crown99 will securely delete or anonymise the relevant data in accordance with established procedures. Anonymised data can no longer be linked to any individual and is no longer considered personal data under the PDPA.
As a Crown99 member and data subject under Malaysia's PDPA, you have specific rights regarding the personal data we hold about you. Crown99 respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data Crown99 holds about you. Access requests can be submitted by emailing support@crown99.xyz.
If the personal data we hold is inaccurate or incomplete, you have the right to request a correction. Basic details can be updated directly in your account settings.
Under certain circumstances, you may request the deletion of your personal data. This may not apply in full where there is a legal obligation to retain the data in question.
You may object to the processing of your personal data for direct marketing purposes at any time by contacting the Crown99 support team.
In certain circumstances, you may request that Crown99 restrict how we process your data while a dispute is being resolved.
You have the right to receive the personal data you have provided to Crown99 in a structured, machine-readable format for transfer to another service.
To exercise any of the rights above, please contact Crown99's support team by email at support@crown99.xyz, clearly stating the right you wish to exercise along with the relevant details. Crown99 will respond within 30 days of receiving a complete request.
Crown99 is an entertainment platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18. Account registration by minors is strictly prohibited and constitutes a violation of Crown99's Terms & Conditions.
If Crown99 discovers that we have inadvertently collected personal data from individuals under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered an account on Crown99 without authorisation should contact us immediately at support@crown99.xyz for prompt action.
The Crown99 platform is for players aged 18 and above only. If you are aware of a minor attempting to use this platform, please report it to us immediately at support@crown99.xyz.
Crown99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect members' personal data. Members will be notified of any material changes via their registered email or in-platform notification at least 14 days before the changes take effect.
The date of the last update is always displayed at the top of this page. We recommend checking this page periodically to stay informed about how Crown99 manages your privacy. Continued use of the Crown99 platform after any amendments constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding how Crown99 handles your personal data, please contact us through the following channels:
Our team is proud to communicate in Bahasa Melayu and will strive to provide helpful, clear responses to every privacy-related enquiry submitted.
Last Updated: June 2026 · Version 2.4 · This Policy supersedes all previous versions of the Crown99 Privacy Policy in their entirety.
The most frequently asked questions from members regarding privacy and data protection at Crown99.
Other important pages that should be read alongside this Privacy Policy.